FAQ

Browse through the FAQ Categories according to your requirements.

GENERAL | SALES | SERVICE | SHOPPING | SHIPPING | DELIVERY | PAYMENTS | RETURN | REFUND | CANCELLATION | ORDER | PARTNERSHIP | AFFILIATES | CAREER | OTHERS | SUPPORT

GENERAL FAQ

Can you please tell me more about Amazing Electronics?

Yes. Of course, we can. Amazing Electronics is an IT and ITeS business registered under West Bengal Shops & Establishments Act, 1963. In addition to that, Amazing Electronics is also registered under the Ministry of Micro, Small & Medium Enterprises (MSME), Govt. of India. You can find more here.

What are your Legal Numbers?

  • Trade Certificate ID: 200222016013477
  • Business Enlistment ID: 2002211151
  • GST Registration ID: 19COZPK8036H1Z4

When did you start?

We started on 13th September 2014.

SALES FAQ

Which products and / services do you sell?

Currently, we are selling all kinds of Desktops, Laptops, Computer Components, Computer Peripherals, PC Gaming Products, Computer Software, Mobile Accessories, Surveillance Systems and lots more. We also sell A.M.C.s, Maintenance Plans, etc.

How do you sell?

We sell via http://old.amazingelectronics.in.

Do you sell offline?

Yes. Currently, we are selling offline as well. But our offline sales will be closed soon.

SERVICE FAQ

Which service(s) do you provide?

Currently, we are providing 6 (six) types of services to all of our Home and Business Customers. Our services are, System Optimization, Diagnosis & Repair, Setup & Install, Virus Removal, Networking, and Data Recovery.

Which device(s) do you serve?

Currently, we serve Laptops, Desktops, Printers, Speakers, CCTV Cameras, etc. along with their internal components.

Which brand(s) do you serve?

As an Independent 3rd Party Service Provider, we support multiple (almost all) brands including Apple, HP, Dell, Lenovo, Acer, Asus, and lots more. You can find more here.

SHOPPING FAQ

How can I shop?

Shopping is easy with us. Simply go to http://old.amazingelectronics.in, type the product name you want to buy in the search box, and order it. You can also browse through the product categories and order the product(s) you want.

Do you support Assisted Shopping?

Yes. We do. To enjoy our Free Assisted Shopping Service, simply contact us.

Can I shop from my mobile phone?

Yes. Of course. You can shop from any device that supports modern web browsers.

SHIPPING FAQ

Where do you ship?

We ship all over India as far as our 3rd party shipping partners permit.

Do you offer Free Shipping?

Yes. All you need to use our Special Coupon Code: FREESHIP to enjoy free shipping from our end.

How do you ship?

We ship through our 3rd party shipping/courier partners like DTDC, Delhivery, Indian Post, etc.

For details, check out our Shipping & Delivery page.

DELIVERY FAQ

How much time do you take to deliver the orders?

Generally, physical products take 5-7 days to get delivered to the customers while digital products are delivered instantly in most cases.

How to know the exact delivery time of my order?

Once shipped, we share a unique tracking id for every order. Please use the same to track your order.

Do you deliver to a different address other than the billing one?

Yes. However, one needs to specify the same at the time of placing the order.

For details, check out our Shipping & Delivery page.

PAYMENTS FAQ

Which payment methods do you support?

We support almost all Indian Payment Methods.

Is it safe to pay you via your website?

Yes. It is absolutely safe as we process each and every transaction through our 3rd party payment gateway partners.

What should I do if my payment fails but my account got deducted?

It happens in some very rare cases. Please get in touch with your bank immediately to resolve the issue fast.

For details, check out our Order & Payment page.

RETURN FAQ

Can I return a product?

Yes. You can raise a return request according to the terms and conditions mentioned in the Return & Refund page.

How to return a product?

You need to ship back a product to us. For assistance, contact us.

How much does it take to process a Return Request?

It generally takes us 5-7 days to process a return request.

For details, check out our Return & Refund page.

REFUND FAQ

Do you refund the money?

Yes. We issue prompt refunds for all eligible orders.

How long does it take to get the refunded amount in the bank?

Generally, the refunded amount gets credited to the bank within 5-7 days from the date of issuing.

How do you process the refund request(s)?

To process the refund request, we prefer the same payment gateway which was used to make payment for the order.

For details, check out our Return & Refund page.

CANCELLATION FAQ

Can I cancel an order?

Yes. You can cancel an order within the same day on which the order was placed.

How do I cancel an order?

You can submit an Order Cancellation Request from your account or, contact us for assistance.

Can I get a full refund if I cancel an order?

Yes. We will issue a full refund if you cancel an order within the same day on which the order was placed.

For details, check out our Order & Payment page.

ORDER FAQ

Can I pick up an order from your office?

No. Generally, we do not store products in our office. However, in some rare cases, we might request you to pick up your order from our office.

Can I place an order over the telephone?

Yes. You can place an order by telephone. Call us at 9088141412 and we will guide you through the process.

Is there any minimum or, maximum order amount to shop with you?

No. There is no minimum or, maximum order amount to shop with us.

For details, check out our Order & Payment page.

PARTNERSHIP FAQ

What is the Partnership Programme?

Amazing Electronics Partnership Programme is specially designed to help out the businesses of all sizes who are involved in Computer Sales and Service.

Is there any charge to become a partner?

No. You need not pay anything to become a partner.

Is there any longtime contract I need to sign with you?

No. You are free to join and / leave the partnership anytime.

For details, check out our Partner page.

AFFILIATES FAQ

What is the Affiliate Programme?

It is a Free to Join Programme that enables members to earn up to 7% commissions (along with decent incentives) by referring paying customers to Amazing Electronics.

How much money can I make with you?

As much as you can. Your earning potential is truly unlimited with us. For example, if you can refer just 5-6 orders to us per day, you can easily make Rs.15,000 – Rs.20,000 a month extra without sacrificing any of your current activities.

Do you provide support to your affiliates?

Yes. Of course. As an affiliate, you can get our support via multiple channels like Phone, E-Mail, Social Media, WhatsApp, etc. We believe your success is our success.

For details, check out our Affiliates page.

CAREER FAQ

Are you hiring now?

Yes. We hire young talents throughout the year.

Do you hire freshers?

Yes. We hire both freshers and experienced.

Is there any work-from-home opportunity right now?

Yes. We have a few work-from-home positions in our company for the right talents.

For details, check out our Career page.

OTHERS FAQ

What is your office timing?

9 A.M. to 6 P.M. (Mon – Fri)

What if the product I want, is unavailable to you?

Just get in touch with us and let us help you with the next steps.

How to check the status of my ticket?

You can either contact us directly or, check the status of your ticket manually.

SUPPORT FAQ

How to get support from you?

You can contact us anytime to get support.

What are your support channels?

We support via Face-to-Face Meetings, Phones, E-Mails, Social Media, WhatsApp, etc.

What is your support mechanism?

In most cases, we aim to provide our customers with first-call resolutions. Otherwise, we offer ticket-based support.